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Service Design

How to design remarkable services to outsmart your competition

Discover where to find the hidden growth in your business, and how to unlock it.

Join companies like Airbnb, KPMG, Amazon, and Netflix and start using Service Design to fuel you breakthrough success.

This is the first course in plain English to break down Service Design step-by-step from start to finish. You’ll learn from Thomas Cornwall, one of the most accomplished service design leaders in the world.

You’ll discover a systematic process to setting your vision, uncovering valuable insights, and turning these into a remarkable end-to-end service that your customers will love. No previous experience is required.

It’s all action, no jargon. You’ll be able to start implementing what you learn today - and see the benefits for years to come.

We’re living through the greatest era of business opportunity. Isn’t it time you took advantage?

Key Skills Learned

  • Understand how to run the Service Design process
  • Better understand why people do what they do
  • Identify your unique differentiators
  • Learn a step by step guide on how to test and design new services

How does it work?

Who is this for?

  • People that want to quickly understand the fundamentals of customer service design
  • CEO’s, Founders, or owners of companies looking to improve their customer conversions

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Magnus H.

Germany

So glad I signed up! The variety of techniques to test your understanding is great and the team behind the scenes even better.

Ian H.

United Kingdom

42courses helped me land a plum job as a copywriter! So I love you all for life!

Nicola R.

South Africa

Fantastically interesting, diverse and ultimately engaging, perfect for the curious.

Andra N.

United States

Impeccable learning experience. The material is carefully curated and extremely engaging.

Diana M.

South Africa

Glad I took the leap! Not only educational but also entertaining, which is still very rare these days.

Chapters

WHAT IS SERVICE DESIGN?

What exactly is service design? Why is it important and what’s the best way to approach it?

HOW DOES IT WORK?

The principles and processes involved that can either make or break a service.

WHERE TO BEGIN

Where are you now, where do you want to be, and what problem to you need to solve in order to get there?

FINDING GOLDEN INSIGHTS

What are some techniques to uncovering the insights that make all the difference?

TURNING INSIGHT INTO INNOVATION

How to turn those insights into innovation, how to make small changes that have a big impact, and ways to make people really happy.

HOW TO KEEP IMPROVING

How to make real change stick and the philosophy of continuous improvement.

All access pass

Get access to all current and upcoming courses for 1 year

(Price per person)More Info

300

Meet your

Thought leaders

Thomas Cornwall

One of the world’s leading service designers, Thomas Cornwall solves Service Design problems for Fortune 500 brands such as Amazon, Samsung, fast-growing start-ups and even governments.

Thomas is the co-founder of UpRoar, helping industry leaders design, launch and scale their future.

Twitter: @iamtomcornwall

UpRoar

Whether driven by necessity or opportunity, this can be a time for reinvention and innovation.

It starts with making your business model fit for today. This may mean accelerating your path to sustainability, or reimagining entirely.

UpRoar are experts at making this happen when it matters most. We’ve created a unique, proven Service Design method based on an approach used by the likes of Google, Uber, Netflix and Airbnb.

Website: UpRoar

Where our students work

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What people are saying

Magnus H.

Germany

I don't know if you've ever tried to learn about Service Design online, but basically everything out there is as dry as a butterless piece of toast in the desert. This course, on the other hand, was riveting from start to finish. I enjoyed it so much, I almost forgot I was learning stuff. Which is not smart, because it's useful stuff.

Oscar B.

Mexico

Very good insights and articles. A little bit exercises would be great

Andrew N.

South Africa

This course is so useful. Honestly, I was a bit skeptical at first because a lot of the stuff online about service design is very technical and academic, but this course has given me practical steps I can actually take. Thanks!

Tom B.

United Kingdom

I enjoyed the course and would give it 5 stars for a short introduction to service design; I especially liked how the course was structured, in that it kept challenging you to think about your own examples and experiences of service design in practice and to go and do some research yourself, stumbling across more interesting facts along the way.

Johanna S.

South Africa

I recently finished Service Design and one of my favourite things about this course in particular has been how quickly I was able to implement the ideas. I didn't even have to wait until I finished. I found almost every lesson was perfectly timed with something I was facing in my work. Needless to say, I'm quickly becoming a 42 Courses junkie and I've never been prouder.

Sandra K.

United Kingdom

The course was an excellent introduction to Service Design. It is also very practical. I would recommend it to anyone interested in learning more about Service Design. A follow up course for experienced Service Designers would be welcome.

ALESSIA C.

United Kingdom

I really did enjoy the course to be honest. It was engaging, fun to take (the game style with points and so on) especially because of the on screen messages for wrong or right answers. The graphic too! I would definitely recommend them to other people. So many links to check, so many info, a shame they didn’t last longer really!

kathy p.

South Africa

This course is packed with practical advice and a process that anyone can actually follow. I loved it and found it really useful.

Ian H.

United Kingdom

Ever had a cupboard in your house you wished opened the other way, so you stopped banging your head? Well, that is the essence of service design. Thinking through the customer journey, and making sure they don't bang their head on the cupboard.

Rupesh B.

Singapore

This course changes the we should design our services and how we should look at our customers.

James C.

United Kingdom

I had no idea what service design was until I took this course. Now I understand in today's world just how significant a discipline it is! Sometimes you don't realise the depth of thinking that goes into making services like Uber and AirBnB such a seamless experience which I guess is ultimately the point of good service design! Hugely relevant if you're an owner of a service type business.

Natasha C.

United Kingdom

It sounds cliche but I'm a stay at home mum thinking about starting my own side gig. I was Googling around about how to run a business smoothly and stumbled upon this topic of service design. It's probably a bit too comprehensive for my modest plans but I found it helpful to get a understanding for what goes into creating an experience that makes your customers come back for more.

Ezekiel P.

United Kingdom

It's a 5/5 for me. Very interesting, good content, also enjoyed the signposting to articles which gave more information when needed. Overall, very insightful.

Aliza R.

United Kingdom

Does what it says in the tin and sheds light on a vital, if poorly understood, aspect of business.

John K.

United Kingdom

Interesting and practical. Liked the fact that Thomas does the job daily and had great examples.

Yagna A.

India

Great insights

Mario M.

Guatemala

love the way of giving content. It is entertaining, it is clear and very explanatory. Something that other courses do not have.

Mohak G.

India

highly informative and interesting

Tim C.

Denmark

So much wisdom, tools and techniques condensed in this course instructed by a highly passionate Tom Cornwall. Can't wait to apply it all.

Srikanth R.

India

Pretty good content on how to derive insights. I liked the human angle. Though I have designed products, had never thought about service design this way before.

SMA C.

Malaysia

The content of the course is helpful. However, the way they are written requires rereads most of the time to truly understand them.

Helen D.

Australia

I throughly enjoyed this course it was fun and gave me a different perspective. UX and CX are my number 1 priority and this course helped with both . Thomas Cornwall was a good narrator and teacher easy to understand and I liked his energy. Great Course

Andrew J.

United Kingdom

Easy, relaxed style with great, informative content that really gets you thinking.

Lara C.

Bahrain

The course is really interesting. Learned a lot of new things.

Modupe O.

Nigeria

I enjoyed that the course was interactive and had practical ideas on how to implement immediately. The idea of being able to visualise real life and personal scenarios in understanding how Service design works also brought everything to perspective, making it really exciting and hands-on.

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